Field Service Technician - Herriman, UT
General Information
Location: Herriman, Utah, USA
Role Type: Full Time
Permanent/Temporary: Permanent
Experience Required: Associate degree in electronics, electrical and electronics equipment repair, electronic technology or other engineering specialty; or, equivalent trade school or military training.
Contact Information
Name: Jenny Keen or Mary Myers
Phone: (276) 988-5505
Email: jenny.keen@pbeaxell.com, mary.myers@pbeaxell.com
Role Description
Position Summary:
The Field Service Technician is responsible for working with PBE products to troubleshoot product issues in the Field to resolve product related issues for existing customers, or ongoing projects. While not conducting field service work, the technician will work in PBE’s Repair Department to resolve product issues that are received from our existing customers or distribution partners and returning them in a timely manner. As the face of PBE Axell, the Field Service Technician is not only technically astute, they are expected to be represent PBE Axell with the highest degree of professionalism.
Responsibilities/Duties:
1. Troubleshoot customer installations in the field to determine cause and corrective action
2. Provide Installation and commissioning assistance in support of the PBE product portfolio to include proximity alert systems, communications systems, mine monitoring systems
3. Maintain all necessary certifications for surface and underground service and repair
4. Troubleshoot PBE products to determine cause of failures utilizing standard test equipment
5. Repair and refurbish PBE products to the latest configuration maintaining high quality
6. Assists engineering personnel in the field when needed
7. Assists Distributor Service Center personnel as needed in support of the PBE product portfolio
8. Help maintain all records necessary for the Service/ Repair Technicians
9. Work closely with the Sales group in promoting PBE products when on service calls or training seminars
10. Maintain a relationship with distributors as it relates to service and training
11. Aid in product demonstrations as requested by sales
Physical Demands:
While performing the duties of this job, the employee is occasionally required to sit, talk and hear. The employee is frequently required to use hands to finger, handle, talk or feel. The employee is frequently required to stand, walk, reach with hands and arms, climb or balance and stoop, kneel and crouch. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Capabilities/Skills:
• Must be able to concentrate and have excellent problem solving skills.
• Must be able to use tools to repair and service products.
• Must have abstract reasoning skills and creative thinking skills.
• Mechanical ability
• Manual dexterity
• Ability to understand and carry out verbal and written instructions.
• Ability to report to scheduled work hours promptly.