PBE Axell Network Service Programs
PBE Axell Network Services TeamThe PBE Axell Network Services Team assists customers in designing, installing and supporting PBE Axell coverage solutions. The team possesses a broad range of skills and wireless experience enabling customers to maximise their investment in our products.
In addition to offering a standard set of services our Network Services Team can tailor a support package to an individual project or customer need whether it is for a complete “turnkey” service or the provision of a simple training course.
PBE Axell’s range of service products is broken down into distinct categories allowing customers to select as much or as little assistance as they need to complement their own in-house capabilities and experience.
Our team’s extensive engineering skills provide comprehensive wireless coverage survey services for buildings and external areas...read more
Whilst some of our customers are fully comfortable with designing and installing PBE Axell coverage solutions themselves ...read more
Training packages are available to enable our customers to design, install and maintain their own systems, should they wish to...read more
PBE Axell presents a suite of service products which are designed to provide ongoing high-quality support throughout the lifetime...read more
The PBE Axell Care program offers three levels of support to our customers:
Assist
Priority 3rd line telephone and email support service
AssistAssist is a priority 3rd line telephone and email support service designed to ensure our customers always have access to highly qualified engineers who can advise on the configuration or support of our products. The service can be provided during standard office hours or, if required, up to 24 hours a day, 365 days a year.
AEM Update
Support service for AEM management & control software package
AEM UpdateAEM Update is a software support service designed for our AEM management and control software package. The AEM Update service provides regular updates to the AEM software package in addition to an AEM telephone and email support service.
Exchange
An all-encompassing 3rd line support and rapid product replacement service
ExchangeEnabling customers to cost-effectively maintain their coverage systems at high availability levels. When equipment is not operating correctly, a like-for-like product is rapidly dispatched in-line with an agreed SLA to enable a site to get up and running again. The service is available during standard office hours or, if required, up to 24 hours a day, 365 days a year.